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When AI Is Wrong—But the Organisation Still Follows (Automation Bias)
AI accelerates decision-making while subtly transforming leadership processes. The main risk is not simply machine error, but the growing tendency for individuals to neglect verifying automated outputs. This phenomenon, known as automation bias, involves excessive dependence on automated recommendations despite contrary evidence. For CxOs, automation bias represents a business transformation challenge rather than a purely technical issue, as it influences judgement, accountab
Gee Virdi
3 days ago
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