How to Align People, Data & Agents We’re moving from the era of “digital transformation” into a new phase: digital autonomy. It’s not happening overnight—and that’s normal. We tend to rush into new trends and only later realise they aren’t magic solutions. Recent stories about AI "agents" make that clear. Klarna, for example, put major effort into building an AI-driven workforce culture, but a year later, the promised gains in efficiency and customer satisfaction reportedly d